Big Ideas for Small Exhibits
A 10-by-10-foot exhibit doesn’t have to be insignificant. Use these tips to help make a big impact with your next small booth.
Not every exhibitor has the luxury of building a behemoth booth to help it stand out on the trade show floor. In fact, a great many marketers have to make do with modest little 10-by-10-foot booths. But just because your exhibit space is small doesn’t mean you have to think small and expect a matching, miniature return on investment.
Although small booths may not be the most visible at a trade show, a well-designed exhibit with a clear message, a great booth staff, and a cohesive promotional campaign can get the attention of your target attendees, despite your diminutive footprint.
Here are six tips that will help your small exhibit rise from obscurity even if you only have 100 square feet of space and are relegated to the farthest reaches of the show floor.
1. Cultivate an Efficient Booth Staff
The most memorable part of attendees’ exhibit experience is their interaction with your staff. In a small exhibit, this responsibility falls on only two or three people (one staff member per every 50 square feet, ideally with one more to allow for breaks and rotations). Your small staff needs to work at peak efficiency, so make sure to recruit welcoming, knowledgeable, passionate, friendly company reps.
And just as you wouldn’t send an actor on stage without a rehearsal, don’t send your exhibit staff to work on your trade show stage unprepared. Hold a pre-show meeting or several meetings to prep your staff and review your exhibit strategy, covering measurable objectives, promotional programs, the lead-gathering system, presentation materials, and work schedules. Practice giving elevator speeches (a concise statement of your primary message), asking engaging and qualifying questions, and giving product demos or presentations. Include a review of proper booth etiquette and body language, such as never sitting down in your exhibit and staying off your computer and cell phone during booth duty.
Obviously, a small staff can reduce the number of leads you can gather during a given show, so set your objectives accordingly. Time is your biggest competitor at a trade show. To allow for maximum efficiency, the entire process of engaging, greeting, qualifying, presenting and recording information, setting up appointments, and dismissing each prospect should take no more than five to seven minutes. Assuming an efficient exhibit staff person can make up to six complete interactions with attendees per hour, each staffer could potentially qualify a maximum of 36 attendees during a six-hour day at a show with even traffic (if only trade shows were so perfect).
2. Think Outside the Exhibit
Don’t just think about what you can do in your 100-square-foot booth space — think about what to do outside it to maximize exposure to your target audience. For example:
Consider sponsoring events in conjunction with the show.
Secure a spot on the conference schedule for someone in your company to present an educational session or participate on a panel.
Show your latest products in a new-product showcase, assuming show management offers this sort of thing at your show.
Plan ancillary after-hours events to reach your target demographic or distribution channel.
Demonstrate your product in a partner’s booth as well as your own.
Organize pre- or post-show educational events like sales meetings for company distributors or user-group meetings for customers.
Set up meetings with your top prospects or clients for breakfast, coffee breaks, lunch, happy hour, and dinner.
Make the most of all networking opportunities, such as social networking, show-sponsored receptions, and association chapter meetings.
I know one exhibitor who plans early meetings, fitting in two hour-long breakfast meetings every day before he heads to his exhibit for show opening at 10 a.m. One of my clients rents both a small booth space and a small meeting room on the perimeter of the show floor, and every member of the exhibit staff is expected to preschedule appointments for the meeting room during the hours he or she isn’t scheduled for booth duty.
Of course, planning additional meetings and events will require you to bring additional staff, but the ROI rewards can far exceed the additional staff travel costs.
3. Know What You’re Getting
Some shows only offer what’s known as “raw space” — a 10-by-10-foot square of bare concrete, with 8-foot-tall pipe-and-drape walls in the back and 3- to 4-foot-high drape on each side. The show generally also provides a 7-by-44-inch hanging sign with your company name and booth-space number. Shows may also offer higher-priced packages that include standard items such as a 6-foot-long draped table, two chairs, and a wastebasket. Some premium packages even include the carpet and a 500-watt electrical outlet.
When planning the layout of your exhibit, familiarize yourself with the display rules, since they vary by show. The industry standard, according to the “Guidelines for Display Rules and Regulations” established by the International Association for Exhibitions and Events (IAEE), states that the maximum height for linear (in-line) exhibits is 8 feet. But rules about how you use the space within a linear exhibit vary depending on the show.
For example, some trade shows allow you to use the entire cubic content of your 10-by-10-foot space; while others only allow you to build the front half of your booth space up to a 4-foot height to maintain line-of-sight to neighboring exhibits. And if you have the opportunity to select a perimeter booth space, your back wall may be as tall as 12 feet under IAEE guidelines, or even 16 feet if you request and are granted a variance. Corner booth spaces offer twice the aisle frontage, assuming show management allows you to remove the side pipe and drape.
Another rule that governs many linear exhibits is leaving 9 inches of space at the back of your exhibit to allow an 18-inch access tunnel for electrical wiring between back-to-back linear exhibits, effectively reducing the depth of your booth space to 9 feet, 3 inches. Knowing each show’s rules — and what is and is not provided as part of your booth space — can help you proactively plan an effective layout for your small exhibit and avoid frustrating last-minute corrections.
4. Make the Most of Your Space
Your exhibit-design goal should be to produce an attractive, uncluttered booth consistent with your corporate-marketing campaign. Consider the show and type of exhibits your fellow exhibitors use before deciding whether to use a tabletop versus a banner stand versus a pop-up exhibit versus a more customized, modular, or one-of-a-kind exhibit.
Regardless of what exhibit property you use, plan something original and eye-catching. Use color, light, and movement to attract attendees to your exhibit. Even paying to have a single spotlight rigged to illuminate your space does wonders in terms of making your exhibit stand out amid aisles of other 10-by-10s. And whatever you do, don’t build a barrier between your booth staff and the aisle. Just because the laborer who delivers your draped table drops it right on the edge of the aisle doesn’t mean you have to leave it there.
Identify the products or services that are of greatest interest to your audience. If you’re displaying new products, make sure they’re the focus of your exhibit, since the majority of show attendees come to see what’s new. Effective use of product samples, miniaturized models, video, or even 3-D holographic images can greatly enhance the interest in your products. And don’t forget that trade show attendees want to experience your product or service in your exhibit, not just walk past it. So make your small space as interactive as possible.
5. Stop Traffic With Good Graphics
The purpose of your exhibit graphics should be to capture the attention of qualified prospects. Make sure your graphics focus on your prospects’ needs and wants, and not merely what your product specialists want to convey. Since you have limited space for graphics in a 10-by-10-foot booth, it’s doubly important to get it right.
When planning the content on your graphics, think of billboards, where less is more. Graphics should create a visual speed bump to give your staff time to approach and engage those reading them. Your target audience should be able to identify the benefit, or unique selling position, of your product or service in three to five seconds — the time it takes to walk past the 10 feet at the front of your booth. To get the highest impact from your graphics, limit each one to no more than two lines of seven words each, with your benefit (not features or your company name) on the top line. Make your graphics’ messages “self-qualifying” to stop those you want to meet (e.g., “Dealers Wanted”) and discourage those you don’t.
The location of the messages on your graphics is critical. They should be above shoulder level so that booth staff and visitors in your exhibit aren’t blocking them from attendees passing by. Keep the small print off your back wall and put that kind of detailed information on a single-page handout, or offer business cards featuring a URL where interested attendees can access additional product or company information if requested.
6. Drum up Visitors Before the Show
Most attendees do research about the show, reviewing the list of exhibitors on the show’s official website (which doesn’t specify the size of your booth), and reading promotional information they’ve received from exhibitors, starting about six weeks prior to the opening day. Attendees cull this exhibitor information into short lists of a dozen or so companies that they’d like to visit on the show floor, looking for companies that will help them with solutions to their business problems.
Effective promotion is especially crucial for small exhibits, which are easy for attendees to overlook while walking the show aisles. Focus your promotional efforts — whether personal phone calls from your sales staff, targeted e-mail, direct mail, or social-media campaigns — on getting your list of most-wanted prospects to visit your exhibit. Invite them with a compelling solution to their problems. Tell them how your product or service will save them time, money, or hassles, or offer to show them something new. An effective pre-show and at-show promotional campaign can easily double your number of qualified leads generated at a show.
Plan your integrated-promotion strategy for all three timeframes of a trade show: pre-show, at-show, and post-show. Work with show management to obtain a targeted list of pre-registered attendees’ names for pre-show promotion, including postcards, e-mails, or letters offering free exhibit-floor passes. Contact them multiple times with compelling messages. Make sure your message in your promotional campaigns is geared to the level of knowledge and needs of your target — whether it’s suspects who don’t know anything about your product and about whom you have little information, known prospects who have a need for your product, or customers who’ve already bought from you but may need an upgrade or additional product.
Determine on-site promotional opportunities both inside and outside your booth, such as branded hotel door hangers or room keys, taxi receipts, banners, show-directory ads, show bags, etc. And make sure you have attractions in your exhibit, whether it’s an interactive demo, info-tainment such as a game that ties in with your product, eye-catching video, or “show special” offers.
If giveaways are part of your promotional program, pick items that have a high perceived value, will likely be kept by the attendee, and have a tie-in to your show messaging to make them more memorable. Give promo items as a positive reinforcement to those who complete a lead form or attend a demo or presentation. Or use tiered giveaways based on each prospect’s business potential.
After the show, don’t forget to follow up via the attendee’s preferred contact method, within the agreed-upon timeframe. Nothing makes a company look less competent than blowing off the post-show contact.
Small 10-by-10- and 10-by-20-foot exhibits are often uninspired, unoriginal, and relatively unsuccessful compared to bigger trade show booths. But that doesn’t have to be the case for you. Simply follow the aforementioned advice, and you’ll be well on your way to making your next small booth a big success.
by Candy Adams, Exhibitor Magazine
Trade Show News: SIA Snow Show
DENVER – The highest number of buyers ever pre-registered are expected, as Denver prepares for the annual snow sports invasion officially known as the 2012 SIA Snow Show, which hits the Colorado Convention Center Jan. 26-29.
The Snow Show delivers the hottest snow sports trends, innovations, educational seminars, personalities, events, concerts and parties. This year, numbers are trending higher than last year with buyer pre-registration up 15 percent, including a significant increase in shops that have not attended the show in Denver before.
Watch the energy as 20,000 attendees, 900-plus brands, 3,340 booths, 114 new and returning exhibitors, and more than 90 percent of the supplier market share all will gather for the annual Snow Show. The On-Snow Demo/Ski-Ride Fest on Jan. 30-31 follows at Winter Park Resort and Devil’s Thumb Ranch.
“The biggest thing that I get out of the show that I can’t anywhere else, is the social interaction with the actual decision makers for the companies, from designers to presidents of the manufactures. As a retailer, you really get the sense that they are listening to us and therefore listening to the consumer,” said John Sullivan of East Coast Alpine in Boston.
Two new areas being unveiled this year include the BlueBird Social Zone and the Backcountry Experience. Created with bloggers and social media addicts in mind, The BlueBird Social Zone is the spot to take a break, enjoy streaming music, charge up electronics, update a blog, review notes and photos, or file a story from seated work areas.
The Backcountry Experience will highlight the best in backcountry gear, accessories and gather experts Dean Cummings, Mike Hattrup and Jeremy Jones to share their insights. Backcountry Experience also hosts daily beacon searches, short films, live music and happy hours.
by Helen Holzer, Exhibitors Daily News
Auto show to stay at Cobo through 2017
Senior officials for the Detroit Regional Convention Facility Authority and the North American International Auto Show (NAIAS) signed an unprecedented five-year contract on Jan. 5 that will keep one of the world’s most influential auto shows in the Motor City through 2017.
“This is a triumph for the city of Detroit, the region and the state, and a huge endorsement of the transformation we’re making at Cobo Center,” Alexander said. “Four short years ago, we were in danger of losing this region’s most recognized annual event and one of its most valuable assets. Today, we’re proud to announce to the world that the North American International Auto Show will remain in Detroit for the foreseeable future.”
“We’re thrilled about the changes we’ve seen at Cobo Center,” said Bill Perkins, senior co-chair of the 2012 NAIAS. “The essence of good customer relations is customer service and feedback, and we were pleased that the NAIAS Executive Committee was included in the Cobo transformation planning process.
“The NAIAS has enjoyed a longstanding relationship with Cobo and the city of Detroit, Perkins said. “We wanted to make this commitment because of the remarkable changes that have occurred and are planned over the next few years.”
The agreement represents an aggregate economic impact of $1.75 billion to Southeast Michigan over the life of the deal, said Larry Alexander, chairman of the Detroit Regional Convention Facility Authority.
by Exhibitors Daily News
Reduce, Reuse, Rethink
Think twice before you simply toss your old exhibit in the trash – it may have a little more earning potential left. Here are some options to consider when it comes to bidding adieu to your refuse.
At my first job as an exhibit coordinator in 1991, I was told there was an old exhibit languishing in storage that was a cross between a dinosaur and an albatross — big, extinct, and useless to our company. My boss’s exact orders were, “Get rid of it any way you can. I’m tired of paying storage on it.” So I asked my vendors to put the word out to local exhibitors that I had an exhibit for sale. As luck would have it, my transportation agent found a new home for the relic, and my company paid him a commission on the sale. What’s more, the beastly booth didn’t end up in a landfill. It was a win for my company, my vendor, and the environment.
Fast forward 20 years to 2011. While exhibit houses and exhibit managers make efforts to “go Green,” the reality is that being Green comes at a price. And when the recession hit, exhibitors’ desire to be Greener quickly took a back seat to their desire to stay fiscally afloat. That typically meant making do with the exhibit properties on hand, no matter how outdated or beat up they were.
But with the recession easing its grip on the economy, I think it’s time to revisit the three Rs of environmental and social responsibility: reduce, reuse, and recycle. It’s also time to add one more R — rethink. Namely, rethink how you manage and dispose of your exhibit properties. So before you trash your unwanted exhibit, check out the following options to see if there is a better fit for your booted booth.
Assess Value
Before deciding what to do with an old exhibit, you first need to figure out its value. You’ll want to know what ongoing expenses you’re incurring to maintain the unused properties. Your accounts-payable department can give you current figures on your ongoing expenses such as insurance and exhibit-house storage.
Considering these figures, compare the costs incurred with each option: 1) the cost to keep it until depreciated and continuing to pay to store and insure it, 2) the cost to advertise, set it up for potential sale, and pay outbound material handling and transportation (generally borne by a buyer) minus the potential profit from the sale, 3) the commission that would be due if you sold it through a reseller, or 4) disposal costs paid to your exhibit house for material handling, transportation to a landfill, and landfill fees.
Whichever option you choose when it comes to giving your booth the heave-ho, check with your corporate accounting department to ascertain its value on your company’s books prior to pulling the trigger. As capital assets, most exhibit properties are placed on either a three- or five-year depreciation schedule, and may have already been fully depreciated and “written off the books” as having no value to your company. If it has not reached a zero asset value, your departmental budget may be hit with a one-time expense if the exhibit is decommissioned and disposed of.
Once you determine the value of your exhibit, you can decide what you want to do with it — sell it, recycle it, donate it, or trash it.
Option One: Sell It
Exhibitors sell inactive exhibits for various reasons, including company mergers/takeovers, exhibit-program growth or contraction, change of branding (corporate colors, logos, etc.), change in number or size of the products being displayed, or elimination of the ongoing cost of ownership (such as storage, shipping, material handling, and setup fees), etc. Perhaps the most altruistic of reasons is that selling an old exhibit is a Greener (and less expensive) alternative to trucking the property to a landfill. Plus, it allows the seller to recoup some of the original build costs, which can be added back into the exhibit-marketing budget.
What’s more, there’s a robust market for pre-owned exhibits. I called one of the most active and experienced exhibit resellers, Jason Wooten of ExhibitTrader.com. He shared with me that listings for well-designed exhibit properties in good condition and solidly constructed with design and setup documentation have a very good chance of selling in three to six months for 25 percent to 35 percent of their original value. “With some displays, the only answer may be to dispose of or recycle them in a responsible manner,” Wooten says. “However, most can be sold, and selling a display does not have to incur any additional expense or use any additional resources. Better yet, the revenues generated by reselling a display greatly exceed those offered for scrap and rebates.”
Additional online resources for selling and buying exhibit properties include Lucky Exhibits and even eBay, where you can list your booth under the site’s “Business & Industrial” category. Other listing options include industry publications and local newspapers. And I recommend checking with your exhibit house — depending on your booth’s age, aesthetic appeal, condition, and future rentability, the exhibit house that manages your property might be interested in acquiring it and adding the booth to its rental inventory. If your exhibit house doesn’t see your booth as a moneymaker, it might be willing to consign your exhibit for a percentage of the sale. Though you likely won’t get much cash if you go this route, it’s better than paying never-ending storage, insurance, and disposal fees on an exhibit property that you’re no longer using.
Here are a few things to include when it comes to marketing and selling your unwanted property:
Documentation. The key to a high resale value and a quick sale is good documentation. Review all of the photos and info you have of both your exhibit and packed crates. If your booth can be set up in multiple configurations, it’s an additional selling point to have photos or renderings of the various setup options and individual pieces (e.g., stages, demo kiosks, reception desks, etc.). If you don’t have well-lit photos showing various elements and angles of your exhibit, have some professional digital shots taken at your exhibit’s final show.
If you have the original design renderings, include those as well. Exhibit resellers and buyers love computer-aided design (CAD). Most larger custom and custom-modular displays are first built electronically in these programs. If you don’t have these, be sure to have clean copies of all your setup blueprints, elevations, and plans. Then compile documentation showing a full inventory of the exhibit properties — a buyer will also want to know the number and size of counters, stages, meeting rooms, and any other furnishings that will be sold as part of the exhibit.
Ongoing costs. Exhibit buyers are typically concerned with the ongoing direct costs, so make an outline of your typical direct show expenses: handling/loading fees, transportation requirements and costs, installation-and-dismantle invoices, etc. Buyers will also want to know the exhibit’s manufacturer or builder, the age of the exhibit, the number of times it has been used, the current condition including any major (noncosmetic) flaws, a record of any refurbishment, and the property’s current location.
Price. Obviously, you’ll also need to set a price for your retired exhibit and a limit on the expenses you’d be willing to incur to sell it. Potential expenses that could be incurred typically arise should the buyer want to see the exhibit in person. So you’d need to cover the costs associated with pulling the exhibit from warehouse storage as well as partial or complete setup for viewing. Preparation for shipping and transportation to a new owner are other potential expenses; however, these costs are at the discretion of the seller and are generally paid by the buyer.
Option Two: Recycle It
If your exhibit is in such disrepair that selling it just isn’t an option, recycle it. Depending on the material, you could get a modest amount of cash back, and some exhibit companies even have their own recycling programs.
As part of their Green initiatives, exhibit companies are incorporating a higher percentage of recyclable materials into their products, including aluminum and cardboard. And, some flooring providers will recycle your booth carpet when you purchase a new one from them.
If your exhibit house doesn’t have a recycling program in place, call your city’s waste-management or environmental-services department. It will likely be able to tell you what exhibit materials can be recycled, and where.
Option Three: Donate It
If your efforts to sell your excess exhibit properties fail, and recycling doesn’t appeal to you, you could donate them to a local charity, nonprofit agency, or school for use at fundraisers and events. Not only will your company be doing a good deed; it will also be able to write off the donation on its taxes. To find nonprofits willing to take an exhibit, list your booth on your local www.freecycle.org or www.craigslist.org site. Mention that you’re willing to donate the exhibit property to nonprofits for the tax write-off. Nonprofit organizations typically have standard forms to fill out that state the value of the gift/donation, or they write a letter thanking you for the donation and stating the fair-market value. Any documentation you receive from the nonprofit should go to your tax department so they can determine if any additional paperwork is necessary.
In addition to paperwork, another consideration for donation is transportation. Decide if you’ll haul it to a designated drop-off location or if you want the recipient to pick it up. I’ve had an exhibit house offer to drop off the booth, and I’ve even had the nonprofit to which I donated an exhibit keep it at the exhibit house and negotiate for reduced-cost storage.
Option Four: Toss It
Obviously, selling, donating, or recycling your unwanted exhibit properties is the ideal solution. But, if you’re stuck with a white elephant that nobody wants to reincarnate, you still have three options: 1) offer it at no cost to your exhibit house to use as a rental, 2) hire your exhibit house to manage the disposal, including warehouse handling, hauling it to the local landfill, and paying landfill and/or hazardous waste fees, or 3) use it one last time and pay the show’s general services contractor (GSC) to dispose of it for you after its last show.
If you choose option one and give your booth to your exhibit house, you’re out from under the responsibility of insuring it and paying storage on it, and you avoid having to pay disposal fees. But you also haven’t made any money selling it. Conversely, if you decide on option two and hire your exhibit house to handle the disposal, you no longer have to pay insurance or storage fees, but you have to beware of unethical charges for the disposal fees. I’ve seen pieces of my old exhibit appear as rental property offered by an exhibit house after I paid to have the booth dumped in a landfill. Finally, disposal costs will be offset by the transportation savings in not having to ship the exhibit back to a storage facility if you select option three. However, discuss all aspects of the disposal process with the GSC and show management so you are aware of all of the costs associated with dismantling the exhibit on site.
No one wants to pay for something that’s outlived its usefulness. Luckily, most of the aforementioned options offer some sort of cost benefit. With that in mind, it’s time to rethink one more thing — an old adage. After all, your trash can also be your treasure.
by Candy Adams, Exhibitor Magazine
Detroit Enters Home Stretch of Phase 2 of Cobo Overhaul
Construction crews were in the home stretch of completing Phase 2 of a $279 million renovation to Cobo Center in Detroit before the opening of the January 10-23 North American International Auto Show in January.
The third and final phase, which is also the most extensive and visible portion of the project, will get underway as soon as the auto show is completed. The third phase was given the official green light November 29 when three banks signed the closing documents on the financing package. “The official approval of these bonds is an important juncture in the renovation effort, and paves the way for the final phase of Cobo’s transformation,” said Patrick Bero, CEO of the Detroit Regional Convention Center Authority.
Phase 3 includes the addition of a 40,000 square foot ballroom and pre-function space. Both will offer a panoramic view of the Detroit River. The project also includes additional meeting space and a new exterior façade. The work will be completed in late 2014. The second phase, nearing completion, included the addition of 25,000 square feet of exhibit space and 400 parking spaces plus new electrical work, a partial re-roofing and enclosure of the loading dock.
The first phase included $3 million of urgent repairs and upgrades to accommodate the NAIAS.
By Hil Anderson, Trade Show Executive
Trade Show Trends
According to the results of Exhibit Surveys Inc.’s annual Trade Show Trends report, the exhibit industry held steady in 2010, with meager upticks on a few metrics. But despite what feels like a performance plateau, trade shows appear to be attracting a higher concentration of qualified buyers with more immediate plans to purchase.
The beginning of 2010 found exhibit and event professionals consoling themselves with this shred of solace: Decreasing show attendance isn’t necessarily a bad thing. Marketers predicted fewer tire kickers and, correspondingly, a higher concentration of qualified buyers walking the aisles. That fact, they told themselves, was the silver lining of the Great Recession. But were they right?
According to Red Bank, NJ-based Exhibit Surveys Inc., the answer is “yes.” Each year, the exhibit- and event-research firm polls attendees from more than 30 U.S. shows to determine the effectiveness of exhibit marketing and identify industry benchmarks. The company’s 2010 Trade Show Trends report includes data about exhibit performance, show-floor traffic, and attendees — their buying power, purchase plans, and attendance habits — broken down into four industry sectors: high tech, retail, health care, and manufacturing/industrial.
The good news is that shows continue to attract attendees who recommend, specify, and/or make final purchasing decisions. The better news is that a higher percentage of them plan to make a purchase in the near future. In 2009, total buying plans (TBP) — the percentage of attendees who plan to buy within 12 months of a show — hit a 10-year low of 47 percent. But in 2010, TBP rose by 3 percentage points, fueling an optimistic attitude that the worst has passed.
One of the many metrics to hold steady was traffic density, which hasn’t budged since Exhibit Surveys issued its 2009 report last year. But before you assume that means attendance in general has merely held steady, one needs to take into account that many trade show floors have experienced regrowth in the past 12 months. So as several shows experienced attendance upticks in 2010, traffic density remained unchanged due to an equal and offsetting growth of show-floor space.
The survey also determined that 32 percent of attendees, on average, are first timers to any given trade show. Those new buyers prevent exhibitions from becoming stale opportunities with the same buyers from the same companies attending the same shows year after year.
Furthermore, 31 percent of attendees reported that their purchase intentions were more favorable after visiting companies’ exhibits. Considering that most exhibitors are, ultimately, looking to inch attendees toward a purchase, this metric proves that shows have the potential to deliver the kind of measurable bottom-line results they’re after.
The following data represents some of the highlights from this year’s report, along with a list of last year’s top shows. For a complete list of the shows surveyed and included in the results, visit www.ExhibitorWebLinks.com.
